Because so many of our business processes depend on technology, most organisations rely heavily on their IT team to keep networks running smoothly and revenue generating activity operating consistently.
Your reputation, profit, and customer trust are at risk if your operations are disrupted, or in some cases, come to a complete standstill. It’s expected that your organisation has already put cyber security strategy in place to ensure continuity, but what happens when something does go wrong?
We spoke to our Incident Response team to learn more about incident response plans and why every organisation should have one:
1. Things will absolutely go wrong
We hate to admit it, but we all know deep down that something is bound to go wrong eventually. That’s why organisations have crisis management plans and why your organisation should have a plan for if it’s the victim of a cyber attack. PGI’s Chief Security Architect, Keith Buzzard, says, “take it from a team of professionals; our plan literally has a ‘what we do if the plan doesn’t work’ section. Unless your IT and cyber security budget is vast, you should accept that something is likely to go wrong and plan for the possibility of a failure”.
2. When people are under pressure, they make costly mistakes
When something bad happens, it’s very easy to get a case of ‘tunnel vision’ and focus only on what’s right in front of you, avoiding the real issues. Without a roadmap detailing how to handle an incident, those bad decisions can cost the company’s reputation and bottom line. The initial question shouldn’t be ‘how do we fix this problem in front of us?’, it should be ‘how can we get the business operational again?’.
3. Half a plan is 100% better than no plan
An incident response plan—covering every possibility—can be a complicated artefact, especially if a whole department has contributed to the creation over an extended period of time – in some cases, it can take upwards of a year. While this process is probably going to produce a strong plan, you could be waiting for a while and what if something goes wrong in that time? A simple plan that covers 80% will include a vast majority of the risk, will be much cheaper, and be available when it’s needed most.
4. Just like with first aid, the first hour is the golden hour
Mistakes made at the start of incident response can be a problem for the duration. For example, if a company wishes to pursue a court case, damaging the evidence in the first minute can haunt the complete process. While there’s no ‘non-critical’ stage to incident response, the decisions made at the start can have long term consequences. Having a plan in place and briefing the right people in the organisation on where to find it and who to report an incident to, will make all the difference.
5. Meeting your obligations to clients
Your organisation likely has ethical obligations and contractual agreements with clients, particularly if you have their data stored in your systems. Having an incident response plan in place shows your commitment to information security and keeping their data secure.
Why your organisation needs an incident response plan
Ensuring the continuity of your operations should always be top of mind. While a security strategy will lessen the risk, thorough planning for when something goes wrong is equally important. Without a solid process for dealing with an incident your organisation is left open to costly mistakes – your workforce is only human and with so many variables, it’s much easier to handle an incident if there is a framework to work from. At the end of the day, your reputation and bottom line will be the first to suffer in the aftermath.
If you don’t have the capacity or in-house knowledge to do this yourself, you could consider the services of a professional incident response team to help prepare your organisation.
How PGI can help
Our experienced team are dedicated to protecting your business, offering a wide range of response and recovery services, with the of limiting disruption. We strive to be among the quickest to identify, address, and resolve a data breach to get you back up and running as soon as possible.
Your free global geopolitical
PGI’s Risk Portal tool provides daily intelligence feeds, country threat assessments and analytical insights, enabling clients to track, understand and navigate geopolitical threats.
The Risk Portal gives users up-to-date information and analysis on global affairs.
The Risk Portal allows users to visualise information in a unique and instantly understandable way. Mapping filters enable the visualisation of incidents by threat category, time period, perpetrator and target type.
Risk Portal users can upgrade their accounts to include the Report Builder and Country Profile Generator features. The Report Builder allows users to select information, data and images from the Risk Portal and create bespoke reports and emails.
Subscribers to PGI’s Bespoke services receive tailored analysis on specific sectors and geographies of interest, delivered at a frequency they determine.
Making ongoing compliance easier for you and your business
GDPR is now in force. Make sure your business meets the necessary requirements, providing assurance for all of your customers and employees.
A full audit of your business to assess the level of your compliance against GDPR requirements.
Become GDPR compliant with minimal work. We will conduct an analysis, review, report and implement any necessary changes to your business.
We will conduct simple security assessments to help you understand and mitigate the potential risks to your business.
Get your business ready to face the cyber challenge.
We provide a full range of accredited, certified and bespoke services that assess the resilience of your cyber security posture.
PGI’s Qualified Security Assessors (QSA) will help you meet Payment Card Industry Data Security Standards (PCI DSS).
Find out more on PCI DSS
Demonstrate your commitment to cyber security by achieving and maintaining accreditation for the globally-recognised information security standard.
Find out more on ISO 27001
Understand the threats of phishing and malware to avoid being targeted.
Undertake our phishing vulnerability assessment to reduce your organisation’s risk of attack, by measuring the cyber awareness of your workforce.
PGI will conduct a tailored phishing campaign, using multiple methods, to identify realism and train employees where necessary to mitigate future attacks.
PGI monitor multiple metrics to identify the types of phishing, generate in-depth analytical reports and provide an informed decision to help improve your organisation’s level of security and awareness.
Prevent attacks, respond to breaches and protect your business.
Our bespoke range of cyber security services not only protect your critical assets but provide the education you need to keep your operations and data safe.
Implement this cost-effective cyber security measure launched by the government to prevent cyber-attacks, demonstrate information security commitment to your clients, and attract new business by being recognised as a secure organisation.
Find out more on Cyber Essentials Accreditation
The most effective way to identify how attackers target your organisation’s weaknesses is by evaluating your system, your network security, and reporting on any vulnerabilities that could have an impact on your business.
Find out more on Penetration Testing
If your business has experienced breaches, network compromises or operational disruption, our team of cyber security specialists can deploy quickly, and will begin the process of detecting and eliminating the threat efficiently.
Find out more on Data Breach Response & Recovery
Data Breach Response & Recovery
We prevent attacks, respond to security breaches, and protect your business
Our team of specialists can deploy quickly and efficiently to begin the process of detecting, eliminating and preventing future threats of a breach.
A vital part of the response process is making a copy of your data for safe forensic analysis. We will work with you to preserve and use this evidence to discover the extent of an intrusion.
Find out more on Digital Forensics
We will identify and minimise the risks, as well as the possibility of future risks to your business.
Consistent interaction with your management team and recommendations on how to approach all outcomes that need attention.
Subscribe to our Cyber Bytes Newsletter
Keep yourself in the loop with PGI by signing up to our Monthly Cyber Bytes email. You will receive updates, tips and narrative around what has been happening in the world of information security.